Knours / Know Your Skin
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Returns

If you are not completely satisfied with a Knours. purchase or gift for any reason, please review our return, refund, and exchange policies below for Knours.net purchases. Products must be returned in new or gently used condition.

Returns: Unused and unopened merchandise can easily be returned within 30 days from date of purchase. Please make sure to include a copy of your invoice for all items returned.

Please note: you are responsible for any shipping/handling fees associated with the return of your merchandise. In addition, we unfortunately do not refund the original shipping costs incurred. We accept exchange requests ONLY if the product originally delivered to you is defective. We do not offer exchanges on returned products for any other reason. For all returns/exchanges, simply pack up the item(s) you would like to ship back and follow the “Packaging & Shipping Your Return” instructions below:

Packaging & Shipping Your Return

  1. If you wish to expedite your return, please contact Customer Service prior to shipment. We will process your return and issue you a return number.
  2. Please include your invoice and write the return number right next to your order number.
  3. Fill out the reason for your return and then insert your return slip inside the box.
  4. If you have lost your invoice, please include the following information with your return:
    a. Date of purchase
    b. Order number
    c. Reason for return
    d. Description of item you are returning
    e. Original price paid
    f. Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund)

Please ship all return merchandise to the following address:

Knours. Shipping Department
560 Sylvan Ave. SUITE 3180.
Englewood Cliffs. NJ 07632

Please allow up to 4 weeks for your refund to post on your account
*Dollar value discounts (including Knours. Point vouchers) will be automatically converted into a percentage discount so that each item returned in the discounted order will receive a discounted refund. Dollar value codes cannot be refunded and are single-use only. knours.net cannot accept returns for purchases made at retail locations. Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.

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